D-Day Quartermaster cannot accept orders from minors under the age of 13. If you are under the age of 13 a parent or legal guardian must place an order on your behalf. Their name/address must be provided for the billing information. D-Day Quartermaster may, occasionally, limit quantities of certain products to insure that all collectors get a reasonably fair chance to order the product we offer. We are required by the state of Ohio to collect retail sales tax for all orders that ship to a Ohio, USA address. D-Day Quartermaster welcomes international customers! The ordering process is the same for international and domestic customers. Payment terms differ slightly, please see Payment Policies below. See Shipping Policies for information on how we will ship an international order. If you are an international customer expecting to have your merchandise shipped to an address in the U.S. you still need to provide your correct home address and country in the billing contact portion of your address. Failure to do so will be construed as fraudulent misrepresentation. Additional notes regarding international shipments: - Please note that, due to size restrictions on packages, we may not be able to ship multiple large items to certain countries unless those items are ordered separately. If you are an international customer considering the purchase of two or more very large items please contact us for special ordering instructions. We reserve the right to re-quote shipping & handling charges for large orders.
- At our discretion, we may elect not to send high-value and/or physically large shipments internationally unless they are paid for in advance with guaranteed funds (U.S. cash, international money order, or money transfer/wire).
- We reserve the right to request additional identification information before processing any order. If we require this information, we will contact you with additional details. If you do not provide the requested information, your order will be canceled and your account with us closed.
All domestic (US) orders must be paid for no later than 15 days from the date the order was placed or the order will be canceled. International orders will be provided with additional time depending on the payment method used. Individuals who routinely place orders then do not pay for them are subject to having their account suspended indefinitely.
Payment for orders may be made in several different ways. Payment method is selected during the checkout process. Discussed below are the different types of payments we accept, and specific policies regarding each. Money Order We can accept money orders when they are made out in US$ and drawn on a US bank. Many international postal money orders meet these criteria making the money order an inexpensive way to pay for an international order.
We will not ship the order until we have received the money order in the mail.
International customers can purchase international money orders in US$ at many locations including major banks in your home country, as well as large international banking organizations such as Western Union or Citibank. Personal Check We can accept personal checks when they are written in US$ and drawn on a US bank.
We will not ship the order until we have received the check in the mail. Further, we reserve the right to hold shipment of an order until that check clears our bank.
Bad check writers will have their account charged a service fee of $25 per incident. We will submit bad checks multiple times to obtain payment. Note that this can incur service charges with your bank as high as $25 per incident if funds are not available when the check is presented for payment. Clearly, writing bad checks is an expensive (not to mention illegal) proposition and is strongly discouraged. All orders will be shipped within thirty (30) business days of receipt of confirmed payment. The only exception is our tent products . They are shipped in five (5) business days. Under unusual circumstances or certain periods of high demand for new product listings, there might be several additional days of delay. Personal checks payments will delay your shipment well beyond this window. See details about these payment methods for more information. You will always receive an automated email status update when your order ships. D-Day Quartermaster charges the current USPS/UPS rates for domestic and international shipments. Shipping charges are based on the size/weight of your order, not on the amount of your order. We reserve the right to re-quote shipping and handling charges for any order which consists of multiple large items that cannot be shipped in a single package. If you are planning to order a large quantity of a physically large product, you are welcome to inquire in advance about possible shipping charges.
D-Day Quartermaster will not be held responsible for uninsured domestic shipments that are lost or damaged. For damage or loss claims on insured shipments, either we or the carrier may require you to cooperate in making a claim with respect to the problem. For shipments damaged in transit, the damaged parcel + all items and packaging material must be presented to the local post office for inspection and filing of claim. For shipments lost in transit, we will need your statement in writing that the shipment was not received by you. Failure to cooperate with Tiny Warriors customer service in making an insurance claim for an insured shipment will immediately void insurance coverage of the shipment.
D-Day Quartermaster will not be held responsible for uninsured international shipments that are lost or damaged. We do not offer surface/ocean shipping for international orders due to the high risk of loss/damage. International shipments will be declared with customs as commercial merchandise. Note that it is illegal for us to declare your shipment as a gift - please don't ask us to do so. The customer is responsible for any duties or taxes associated with retrieving the shipment through local customs. Some of our international customers choose to have their merchandise shipped to a freight consolidator here in the US. You may find this to be a less expensive shipping alternative. Note, however, that our responsibility (including insurance responsibility) for your shipment ends when your package is delivered to the freight consolidator. A note regarding third-party recipients: if your delivery is being shipped to a location other than your place of residence, i.e. an office, college dormitory, friend's house, freight consolidator, etc. D-Day Quartermaster will not under any circumstances be responsible for loss, damage, or missing items from your order. D-Day Quartermaster wants you to be satisfied with your purchase. If for some reason you are not satisfied, you may return the unopened item(s) within ten (10) days of the receipt of merchandise. Returns for refund will be accessed a 15% restocking fee, and no shipping charges will be refunded. Opened merchandise requires special return authorization. You must contact us and provide a reasonable explanation for why you wish to return an item that has been opened, assembled, or played with. If you have a problem with opened merchandise, you must contact us within ten (10) days from the date of receipt to discuss it.
A return merchandise authorization (RMA) must be obtained from D-Day Quartermaster before returning merchandise. Items returned without an RMA will be refused (return to sender). When we provide a RMA, we will also provide shipping instructions for returning the merchandise. Failure to follow these instructions may result in refusal (return to sender) of your RMA shipment. We reserve the following additional rights with respect to our return policy: - We reserve the right to refuse frivolous returns. Customers abusing our return policy may have their accounts closed.
- We will not accept returns for item(s) damaged in shipping unless insurance was purchased with the order. (See also shipping policies.)
- For defective/damaged/missing parts problems, we reserve the option to repair, replace, direct customer to the product manufacturer for remedy, or provide refund for the item(s) in question at our discretion.
- We will refuse returns on item(s) that we believe were purchased for the purposes of resale, "scalping", price speculation, etc.
As we make up some of our orders from scratch, we charge a order cancellation fee in the following manner:
1. Orders canceled up to 24 hours of being placed, no charge.
2. Orders after 24 hours and up to 5 business days, 50% of total invoice.
3. Orders canceled after 5 business days are not canceled. |
